Terms & Conditions
1. Bookings
1.1. Bookings will only be confirmed upon completion and submission of the course registration form along with full payment of the course fee. Payments can be made via PayPal, cheque, BACS transfer, or an official purchase order.
1.2. When using PayPal, payment must be completed during the booking process to secure the reservation.
1.3 For all clients that do not have an approved credit account with Seymour, payment for all courses must be received 7 days prior
1.4. For clients with an approved credit account with Seymour, payment must be received as per the terms of invoice, or at least 7 days before the course start date, whichever is sooner.
1.5. Bookings may be submitted by email, letter or telephone. All bookings are provisional until confirmed in writing within 48 hours. Seymour Skills Academy reserves the right to release unconfirmed bookings after this period.
1.6. Clients unable to comply with these conditions must notify Seymour Skills Academy promptly to discuss alternative arrangements.
1.7. It is the responsibility of the client to ensure that participants meet the course pre-requisites outlined in the joining instructions. Failure to meet these requirements may result in denial of entry to the course.
1.8. Participants must demonstrate sufficient proficiency in written and spoken English to participate effectively in the course.
2. Cancellation of Training Bookings
2.1. Cancellation charges apply as follows:
- More than 14 days’ notice: No charge.
- 7–14 days’ notice: 75% of the course fee.
- Less than 7 days’ notice: 100% of the course fee.
2.2. Cancellations must be submitted in writing via email or letter. Telephone cancellations will not be accepted.
2.3. Full course fees remain payable if a participant fails to attend or cannot provide the required documentation, equipment, or pre-requisites as specified in the joining instructions.
2.4. If payment was made via PayPal, refunds for cancellations (where applicable) will be processed back to the original PayPal account within 10 business days. PayPal transaction fees, if non-refundable, may be deducted.
3. Transfer of Participants
3.1. If a participant cannot attend, a substitute may be nominated. The substitute must meet the course requirements, and Seymour Skills Academy must be informed of the change in advance.
3.2. Participants should arrive on time for the course. Late arrivals must notify Seymour Skills Academy immediately. While every effort will be made to accommodate such cases, entry may be denied if it disrupts the course or training schedule on the day
3.3. In all circumstances, the full course fee remains payable for late arrivals or substitutions.
3.4. Seymour Skills Academy reserves the right to reschedule or cancel courses due to unforeseen circumstances. Clients will be offered an alternative date or a full refund. Seymour Skills Academy will not be liable for any indirect or consequential losses.
4. Payment via PayPal
4.1. Payments made via PayPal are subject to PayPal’s terms and conditions.
4.2. Clients are responsible for ensuring that their PayPal account has sufficient funds or a linked payment method to complete the transaction.
4.3. Any refunds processed for cancellations or course rescheduling will be made to the original PayPal account used for the payment.
4.4. If a PayPal payment is disputed or reversed without prior agreement, Seymour Skills Academy reserves the right to pursue the outstanding balance through other means.
5. Privacy Policy
5.1. Seymour Skills Academy will only collect and use personal information for purposes related to the training course and will not share this information with third parties without prior consent, except as required by Governing, Authorising or Awarding Bodies.
5.2. All personal data will be securely stored in compliance with applicable data protection laws.
For further assistance, please contact Seymour Skills Academy via:
e: info@seymourcivil.co.uk
t: 01429 273994